Frequently asked questions

What is the Epaper?

The Epaper is a digital version of our printed newspaper. A subscription allows you access via a phone, tablet or computer to the digital version of our newspaper. You will see all of the same content and adverts that appear in our printed product. You will have access to the epaper for the length of your subscription - if you subscribe for seven days, you will have access for seven days, you cannot go into your account after that time and access previous editions.

How do I subscribe?

To subscribe click here:https://www.barnsleychronicle.com/epaper

Select a subscription offer and go through the payment process. Please note, you create an account, to which you then add a subscription to. If you create an account, but do not go through the payment process you will have an account but not an active subscription. You cannot access the epaper without a subscription.

How do I access the epaper?

You can access the epaper from any page of our website https://www.barnsleychronicle.com. Click ‘epaper’ in the top right hand corner of the website, then select the edition you wish to read. You can also bookmark the epaper page: https://www.barnsleychronicle.com/epaper

How do I log into my account?

Go to the website and click the account icon at the top right of the screen. Enter your email address and password.

I have an account but cannot access my epaper

To access the epaper you need an active subscription, if your subscription has expired you cannot gain access. Please visit https://www.barnsleychronicle.com/epaper and re-subscribe.

You can look up previous subscriptions in your account. Click the account icon at the top right of the screen, enter your email and password. Check you are using the correct email address associated with your subscription. If you still cannot gain access please email digitalsubscriptions@barnsley-chronicle.co.uk.

How do I reset my password?

You can reset your password by clicking on the account icon at the top right of the screen and selecting the option forgot password.

The link in the password reset email doesn’t work

Your browser settings may be set to block you from opening the link. Under the blue button, it

states, “If the above button doesn't work, copy and paste the following URL into your browser”.

Please copy and paste the URL you see into your browser’s address bar.

I’m unable to purchase a subscription

You may have already signed up for that subscription offer. Login to your account to view the status of any subscriptions. If you have no subscription and are still unable to purchase one please email digitalsubscriptions@barnsley-chronicle.co.uk

I need a receipt for my subscription

Please email digitalsubscriptions@barnsley-chronicle.co.uk to request one.

How do I update my payment method?

Log into your account, scroll down to the Payment Method section, and select Add Payment Method. Enter the card information, select Make this my default, & select Add Method to all subscriptions. Delete any unwanted cards on file

I have a subscription and I still see messages asking me to subscribe

Make sure you are logged into the website. Ensure the account you are logged in to is the account associated with the subscription (using the correct email address).

How do I change my contact details?

How do I cancel my subscription?

Cancel your subscription in your dashboard, login to access your account.

You may notify us of your intent to cancel at any time, but all cancellations will be processed at the end of your current subscription term.

Subscribers who have selected a monthly contract, paid monthly may cancel at any time. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

Subscribers who select a 12-month subscription may cancel at any time, however, you will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

What are the accepted payment methods?

All major debit & credit cards

How do I ‘gift’ a subscription to someone else?

You can purchase a subscription for friends and family. Simply tick the 'Is Gift' option at checkout and you can enter their details when prompted.

How does the subscription transaction appear on my bank statement?

The transaction will appear: Barnsley Chronicle, [subscription type], GetAdmiral, Gainesville FL.

How will my payment be processed and my details protected?

Protecting your payment details is paramount. All payment information we receive is encrypted using the latest security technology and your payment data is never stored on our systems. Our payment technology partners are PCI compliant.

How do you use my personal data?

We use your personal data for the purpose of updating/contacting you about your subscription. We use a third party software to collect and manage customer account data, we do not sell this data to other organisations. We take data security very seriously.

Our full privacy and website policies can be viewed here:

https://www.barnsleychronicle.com/article/26330/my-data

https://www.barnsleychronicle.com/policies

Changes to our terms and conditions.

At any time we may amend our terms and conditions to ensure we remain compliant with relevant laws and regulations. We will email you if we make any important changes to subscription terms.

I’ve got a question, how do I get in touch?

Email us digitalsubscriptions@barnsley-chronicle.co.uk

Questions relating to Parkway Cinema tickets

How do I access the ‘buy one get one free’ Parkway cinema ticket offer?

Subscribers will be sent an email with a code at the start of each month. To use this code simply present it to ticket staff at Parkway Barnsley when purchasing your ticket. It will qualify you to receive a free ticket for each full price ticket you purchase. The code can be used more than once but is subject to fair usage terms.

Please note this offer and the code cannot be used for online booking.

I haven't received/can't find my code

Offer codes are sent out via email at the start of every month, we use the email address attached to your subscription account. Please check which email account you are using for your subscription - this will be the email address you sign in with. Check your spam/junk mail as well as your inbox. Add the email address digitalsubscriptions@barnsley-chronicle.co.uk to your email address book to prevent future emails going into your spam/junk mail.

I’ve just started a new subscription and don’t have an offer code yet

Please email digitalsubscriptions@barnsley-chronicle.co.uk and give your email address and the start date of your subscription, we will send you the latest offer code.

Can I still access my free ticket after I cancel my subscription?

When your epaper subscription is cancelled/expired you will no longer receive the discount codes.

FAQ